Virtual chatbot dirty

Two of the most influential tech innovations that rocketed into our daily lives in the last several years are virtual digital assistants and online chatbots.

These AI-driven tools are already impacting the way people live and how companies interact with their customers in just about every industry.

Because virtual digital assistants respond to voice commands, you can use them hands-free such as when you’re driving down the road.

The only learning curve required is to learn to speak, so virtual digital assistants are easy to use and great for children and even the most tech-challenged among us. Retailer Marks & Spencer, a virtual assistant translates into good business.

It is expected that the market for digital assistants and chatbots will reach more than .7 billion by 2025 with 1 billion active users.

Chatbots are used heavily in customer service, marketing, and sales, but there are use cases for just about any business or area of expertise.

According to research, 62% of those who use voice-activated digital assistants plan to buy something through their smart speaker devices within the next month. The company’s virtual assistant has saved it an estimated .5 million in sales since it was added to the website.

The virtual assistant helps customers troubleshoot discount codes, the loyalty programme and solving almost 70% of other customer issues without needing human intervention.

With this information, UNICEF and the Liberian Minister of Education took action.

Written by Bernard Marr is an internationally bestselling author, futurist, keynote speaker, and strategic advisor to companies and governments.

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