Virtual chatbot

In this Q&A, High explains the subtle but distinct differences between those three conversation-based technology terms and the intent behind them.One rule of thumb: The extent to which these technologies engage the user is key to understanding their differences.

M's core problem: Facebook put no bounds on what M could be asked to do.By adding an intelligent conversational chatbot for self-service, you will improve the customer experience and increase contact center efficiencies.This presentation provides a demonstration on how to use an Amazon Lex chatbot with an Amazon Connect contact center.And at its 2016 F8 conference, Facebook pitched bots to developers as the best way to connect with 900 million Messenger users.Few expected that voice assistants like Amazon's Alexa and Google Assistant would thrive and text-based chatbots would become a punchline.

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