Video female chatbots
Sounding polite (1), caring (2) and intelligent (3) are by far the highest in terms of preferred bot personality traits, followed by funny (4).
But, sounding posh or authoritative tie 12th with only nine percent of consumers saying they would appreciate this.
Such statements involve risks and uncertainties that may cause future results to differ from those anticipated.
Increasing industry spend in AI at risk through wrong investment choices and lack of humans, not robots ST. 12, 2017 - Customers of communications and media service providers have given their critical judgment on use of artificial intelligence (AI) for customer care and commerce, and said how they want software robots or chatbots to serve them in a new study of over 7000 consumers.
As part of the study, a survey of CEOs and other senior decision makers on AI spending at the world’s biggest communications and media companies also revealed how plans for a rise of the robots for frontline customer interactions could be hampered by wrong investment choices and a lack of human talent.
These are part of the findings from a commissioned study conducted by Forrester Consulting on behalf of Amdocs in the Americas, Europe and Asia.
Bots, say consumers, cannot deal with complex requests (their biggest problem), deliver personalized offers as well as humans (second biggest problem) or understand human emotions (third biggest problem).
Consumers also have strong views on how they want bots to look like and behave.