Between advanced technology and a societal transition to more passive, text-based communication, chatbots help fill a niche that phone calls used to fill.

Chatbots have been used in instant messaging (IM) applications and online interactive games for many years but have recently segued into business-to-consumer (B2C) and business-to-business (B2B) sales and services.


Chatbot virtual assistants are increasingly being used to handle simple, look-up tasks in both business-to-consumer (B2C) and business-to-business (B2B) environments.chatbot at a level consistent with making a random guess. They are built on AI technologies, including deep learning, natural language processing machine learning algorithms, and require massive amounts of data.The more an end user interacts with the bot, the better voice recognition becomes at predicting what the appropriate response is when communicating with an end user.Chatbots use machine learning to identify communication patterns.With continued interacts with humans, they learn to mimic real-life conversations and react to spoken or written requests, in turn, delivering a particular service.

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